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- You are able to reschedule their booking in the HomeHelpy app or portal. However, you can only reschedule your booking 24 hours before your service commences, and the rescheduled dates and hours must...
- Braintree is a third-party secure-payment provider. Braintree holds all customer card details and facilitates payment processes for HomeHelpy. You can read more about Braintree here...
- We do verifications to ensure that our HomeHelpers are free from all communicable diseases, as we require out HomeHelpers to go regular health check-ups. We also do not allow our HomeHelpers to work...
- At HomeHelpy, excellent customer service is our key to success. We promise speedy follow-ups on customers’ queries. Customers are always welcome to communicate with our Help Centre through our app...
- Our HomeHelpers are trained to work safely in any environment, putting safety first in any situation. Furthermore, customers are assured of 100% responsibility by HomeHelpy for any damages during...
- Due to personal reasons which warrant the cancellation of any booking(s), the charges are as follows: (1) No cancellation fee shall be imposed if cancellation is done via the HomeHelpy app more...
- Customer feedbacks can be filled in no later than 7 days after the service ends. Customers are not allowed to make any amendments to their feedbacks once submitted.
- We only offer payment through credit cards and debit cards at this moment, expect for Specialised Cleaning, where cash, cheque and bank transfer is possible.
- You can apply a promotional code during the booking process. You can also check out the promotions available under “Promotions” in the HomeHelpy app/website.
- If you would like to request for an invoice, please email us at enquiries@homehelpy.com.
