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- Appointment reminder We will remind you of your appointment with our HomeHelper 1 day before the cleaning session is due. Cleaning tools and consumables Get ready your cleaning tools and consumable...
- In the unlikely event of damages occurring, please contact our customer service team at enquires@homehelpy.com with supporting evidence. HomeHelpy's insurance only covers damage cases that is...
- We do not allow private dealing between customers and HomeHelpers. If such a situation happens, please inform our Customer Service team immediately via the in-app help centre or email to...
- No charges will be made until the cleaning session has been completed.
- Braintree is a third-party secure-payment provider. Braintree holds all customer card details and facilitates payment processes for HomeHelpy. You can read more about Braintree here...
- You are only able to pay through our app/website. The only exception for cash transactions is when booking Specialised Cleaning, where cash, cheque or bank transfer is possible.
- You are limited to use one per booking.
- Before our HomeHelpers are allowed to work, they have to go through a stringent screening process involving, a rigorous training program, a theory and practical exam. Only HomeHelpers who passed the...
- At HomeHelpy, excellent customer service is our key to success. We promise speedy follow-ups on customers’ queries. Customers are always welcome to communicate with our Help Centre through our app...
- Our HomeHelpers are trained to work safely in any environment, putting safety first in any situation. Furthermore, customers are assured of 100% responsibility by HomeHelpy for any damages during...
