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- Any complaints have to be made within 36 hours after completion of the service. Evidence of any incomplete task or unsatisfactory work has to be provided so that we may address your concerns more...
- We do not recommend any cleaning to be done. Any appliance over 8 years old are recommended for replacement as there will be significant ageing of internal parts within the appliance. Your oven may...
- For Classic Home Cleaning, customers are to prepare the cleaning tools and consumables to be used during the cleaning session by our HomeHelper. As for Premium Home Cleaning, customers are to only...
- You are not able to book add-on services only. However, you can book a regular Home Cleaning service, and instruct our HomeHelper to do clothes ironing only.
- You are not allowed to amend your personal details after a booking a made. If you wish to amend it, please cancel the current booking, make the necessary amendments, and make a brand new booking.
- You can contact HomeHelpy customer service at enquiries@homehelpy.com, state the reason, and request for change of HomeHelper.
- Appointment reminder We will remind you of your appointment with our HomeHelper 1 day before the cleaning session is due. Cleaning tools and consumables Get ready your cleaning tools and consumable...
- In the unlikely event of damages occurring, please contact our customer service team at enquires@homehelpy.com with supporting evidence. HomeHelpy's insurance only covers damage cases that is...
- Service booking through HomeHelpy app or portal -> Payment -> Await Service -> Service commencement -> Service ends -> HomeHelper evaluation
- 1. Service Booking A service with HomeHelpy is only booked after successful payment is made. 2. Cancellation Customers are to pay 50% of booking price if you cancel the booking 12-24 hours...
