Frequently Asked Questions
Published Answers
Support RSS Feed
Other Suggested Searches
Did you mean:
No results found.
Results 11 - 20 of 206
- Our HomeHelpers will clean all internal sides of windows which are within their reach (i.e. man’s height). To ensure our HomeHelpers’ safety, our HomeHelpers are not allowed to stand on tools to...
- Our Home Cleaning service has a minimum booking of 2 hours. Customer are to book and make payment for 2 hours even if they foresee that less time is required.
- Before our HomeHelpers are allowed to work, they have to undergo a stringent screening process that includes a rigorous training program, followed by a theory and practical exam. Only HomeHelpers who...
- All cleaning services do not include cost of cleaning tools and consumables such as detergent, degreaser or toilet cleaner, except for Saniswiss chemicals used for Premium Home Cleaning. Customers...
- Our HomeHelpers are not able to run any errands before their assignments as it may affect punctuality.
- You can purchase Saniswiss Saniclean chemicals through the HomeHelpy Help Centre.
- Our Classic Home cleaning only includes the exterior surface of these items. If you wish to clean the interior surfaces as well, please remember to add on additional services when booking.
- You can look out for seasonal promotions under the “Promotions” section, and apply any promo code which applies.
- You are not able to extend the session as your HomeHelper may have another assignment right after. You can make another booking on our HomeHelpy app or website.
- Within 36 hours after the job has been completed, you can raise the issue to us, with the relevant evidence, via the Help Centre. Our friendly customer service staff will be happy to assist you to...
