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- (1) To change the contact information for a booked service, you will have to cancel your current booking at least 24 hours before the commencement of the service via the HomeHelpy app and...
- In the unlikely event of damages occurring, please contact our customer service team at enquires@homehelpy.com with supporting evidence. HomeHelpy's insurance only covers damage cases that is...
- Our Home Cleaning service has a minimum booking of 2 hours. Customer are to book and make payment for 2 hours even if they foresee that less time is required.
- Before our HomeHelpers are allowed to work, they have to undergo a stringent screening process that includes a rigorous training program, followed by a theory and practical exam. Only HomeHelpers who...
- All cleaning services do not include cost of cleaning tools and consumables such as detergent, degreaser or toilet cleaner, except for Saniswiss chemicals used for Premium Home Cleaning. Customers...
- Our HomeHelpers are not able to run any errands before their assignments as it may affect punctuality.
- Our Classic Home cleaning only includes the exterior surface of these items. If you wish to clean the interior surfaces as well, please remember to add on additional services when booking.
- You can look out for seasonal promotions under the “Promotions” section, and apply any promo code which applies.
- You are not able to extend the session as your HomeHelper may have another assignment right after. You can make another booking on our HomeHelpy app or website.
- Within 36 hours after the job has been completed, you can raise the issue to us, with the relevant evidence, via the Help Centre. Our friendly customer service staff will be happy to assist you to...
