Frequently Asked Questions
Published Answers
Support RSS Feed
Other Suggested Searches
Did you mean:
No results found.
Results 1 - 10 of 206
- (1) To change the contact information for a booked service, you will have to cancel your current booking at least 24 hours before the commencement of the service via the HomeHelpy app and...
- When you make a recurring booking, a HomeHelper is assigned to you and she will stick with your throughout the entire booking. (Unless she is on MC or leave) If you would like to request for a...
- Any feedback have to be made within 24 hours after completion of the service. Evidence of any incomplete task or unsatisfactory work has to be provided so that we may address your concerns more...
- No, there is no need to, unless you are doing a chemical overhaul or air conditioner maintenance. As for general servicing, cleaning of filters and general cleaning do not require the air...
- Our Home Cleaning service has a minimum booking of 2 hours. Customer are to book and make payment for 2 hours even if they foresee that less time is required.
- Before our HomeHelpers are allowed to work, they have to undergo a stringent screening process that includes a rigorous training program, followed by a theory and practical exam. Only HomeHelpers who...
- All cleaning services do not include cost of cleaning tools and consumables such as detergent, degreaser or toilet cleaner, except for Saniswiss chemicals used for Premium Home Cleaning. Customers...
- Our HomeHelpers are not able to run any errands before their assignments as it may affect punctuality.
- Our Classic Home cleaning only includes the exterior surface of these items. If you wish to clean the interior surfaces as well, please remember to add on additional services when booking.
- You can look out for seasonal promotions under the “Promotions” section, and apply any promo code which applies.
