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- Any feedback have to be made within 24 hours after completion of the service. Evidence of any incomplete task or unsatisfactory work has to be provided so that we may address your concerns more...
- For Classic Home Cleaning, customers are to prepare the cleaning tools and consumables to be used during the cleaning session by our HomeHelper. As for Premium Home Cleaning, customers are to only...
- Our HomeHelpers are all legal and vetted by HomeHelpy. They have to go through a comprehensive training to hone their hard and soft skills, as well as a stringent theory and practical exam. Only...
- We recommend that you be home on the first booking in order to orientate your HomeHelper around the house and to discuss your requirements. For subsequent bookings, you may or may not be home. If you...
- After logging in, you can go to your profile in the HomeHelpy app/website to change your details.
- You can send your request to disable or delete your HomeHelpy account to enquiries@homehelpy.com
- We are operational from 10am-10pm on weekdays and 9am-9pm on weekends. Our cleaning partners are available 7 days a week, from 8am to 9pm. Please note that peak hour surcharge applies for bookings...
- You are able to reschedule their booking in the HomeHelpy app or portal. However, you can only reschedule your booking 24 hours before your service commences, and the rescheduled dates and hours must...
- No charges will be made until the cleaning session has been completed.
- Braintree is a third-party secure-payment provider. Braintree holds all customer card details and facilitates payment processes for HomeHelpy. You can read more about Braintree here...
