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- You can send your request to disable or delete your HomeHelpy account to enquiries@homehelpy.com
- We are operational from 10am-10pm on weekdays and 9am-9pm on weekends. Our cleaning partners are available 7 days a week, from 8am to 9pm. Please note that peak hour surcharge applies for bookings...
- You are not allowed to amend your personal details after a booking a made. If you wish to amend it, please cancel the current booking, make the necessary amendments, and make a brand new booking.
- You are able to reschedule their booking in the HomeHelpy app or portal. However, you can only reschedule your booking 24 hours before your service commences, and the rescheduled dates and hours must...
- No charges will be made until the cleaning session has been completed.
- 1. Service Booking A service with HomeHelpy is only booked after successful payment is made. 2. Cancellation Customers are to pay 50% of booking price if you cancel the booking 12-24 hours...
- When the payment process fails, you can retry by updating your payment details, or change a method of payment. If money is debited from your card but HomeHelpy shows that your payment did not go...
- Sometimes, the air conditioner experiences a reduction in power efficiency due to the accumulation of dirt, dust and bacteria. If that is the case, thorough chemical washing of the air conditioner...
- Any feedback have to be made within 24 hours after completion of the service. Evidence of any incomplete task or unsatisfactory work has to be provided so that we may address your concerns more...
- Our HomeHelpers are all legal and vetted by HomeHelpy. They have to go through a comprehensive training to hone their hard and soft skills, as well as a stringent theory and practical exam. Only...
