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- Our HomeHelpers are not able to run any errands before their assignments as it may affect punctuality.
- You can purchase Saniswiss Saniclean chemicals through the HomeHelpy Help Centre.
- Our Classic Home cleaning only includes the exterior surface of these items. If you wish to clean the interior surfaces as well, please remember to add on additional services when booking.
- You can look out for seasonal promotions under the “Promotions” section, and apply any promo code which applies.
- You are not able to extend the session as your HomeHelper may have another assignment right after. You can make another booking on our HomeHelpy app or website.
- Within 36 hours after the job has been completed, you can raise the issue to us, with the relevant evidence, via the Help Centre. Our friendly customer service staff will be happy to assist you to...
- To ensure our HomeHelpers’ safety, our HomeHelpers are only allowed to work at man’s height, no climbing tools such as ladders and stools are to be utilized by your HomeHelper. You can provide...
- Our HomeHelpers will clean all internal sides of windows which are within their reach (i.e. man’s height). To ensure our HomeHelpers’ safety, our HomeHelpers are not allowed to stand on tools to...
- No, there is no need to. Dismantling of the cooker hood could damage it, as it may loosen parts or wiring. Also, units which are reassembled after dismantling usually produce higher noise...
- Sometimes, the extractor fans experience a reduction in power efficiency due to the accumulation of grease and dirt. If that is the case, cleaning the cooker hood will definitely improve the fans’...
