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- You can view your past and upcoming bookings under “Bookings” in the HomeHelpy app/website.
- Appointment reminder We will remind you of your appointment with our HomeHelper 1 day before the cleaning session is due. Cleaning tools and consumables Get ready your cleaning tools and consumable...
- In the unlikely event of damages occurring, please contact our customer service team at enquires@homehelpy.com with supporting evidence. HomeHelpy's insurance only covers damage cases that is...
- We encourage as much communication between you and your HomeHelpy as possible, as often having a simple chat about an issue can lead to a resolution. However, if this is not successful, please do not...
- If your HomeHelper finishes early, she is able to help you to do add-on services, such as microwave oven cleaning, clothes ironing etc., until the end of the booked hours. If your HomeHelper is not...
- No charges will be made until the cleaning session has been completed.
- Braintree is a third-party secure-payment provider. Braintree holds all customer card details and facilitates payment processes for HomeHelpy. You can read more about Braintree here...
- Before our HomeHelpers are allowed to work, they have to go through a stringent screening process involving, a rigorous training program, a theory and practical exam. Only HomeHelpers who passed the...
- At HomeHelpy, excellent customer service is our key to success. We promise speedy follow-ups on customers’ queries. Customers are always welcome to communicate with our Help Centre through our app...
- Our HomeHelpers are trained to work safely in any environment, putting safety first in any situation. Furthermore, customers are assured of 100% responsibility by HomeHelpy for any damages during...
