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- We encourage as much communication between you and your HomeHelpy as possible, as often having a simple chat about an issue can lead to a resolution. However, if this is not successful, please do not...
- You are only able to pay through our app/website. The only exception for cash transactions is when booking Specialised Cleaning, where cash, cheque or bank transfer is possible.
- You are limited to use one per booking.
- All HomeHelpers are screened based on their previous employment history and their family backgrounds. Any criminal records are authenticated by the relevant authorities. This is to ensure the safety...
- Before our HomeHelpers are allowed to work, they have to go through a stringent screening process involving, a rigorous training program, a theory and practical exam. Only HomeHelpers who passed the...
- Due to personal reasons which warrant the cancellation of any booking(s), the charges are as follows: (1) No cancellation fee shall be imposed if cancellation is done via the HomeHelpy app more...
- (1) To change the address for a booked service, you will have to cancel your current booking at least 24 hours before the commencement of the service via the HomeHelpy app and rebook the...
- Customer feedbacks can be filled in no later than 7 days after the service ends. Customers are not allowed to make any amendments to their feedbacks once submitted.
- Within 24 hours after the job was completed, with appropriate evidence, customers can raise the issue to us via the Help Centre in the HomeHelpy app or portal. Our friendly customer service staff...
- If you would like to request for an invoice, please email us at enquiries@homehelpy.com.
