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- For Home Cleaning, you can book a minimum of 2 hours, and a maximum of 6 hours.
- We are operational from 10am-10pm on weekdays and 9am-9pm on weekends. Our cleaning partners are available 7 days a week, from 8am to 9pm. Please note that peak hour surcharge applies for bookings...
- Our HomeHelpers’ working hours are from 10am-10pm for weekdays and 9am-9pm for weekends. Our last booking is at 8 pm on weekdays and 7pm on weekends for a maximum of 2 hours.
- When you make a recurring booking, a HomeHelper is assigned to you and she will stick with your throughout the entire booking. (Unless she is on MC or leave) If you would like to request for a...
- To cancel a booking, you are to pay 50% of booking price if you cancel the booking 12-24 hours before your service commences. There will be no refund if you cancel 12 hours before. Your booking fee...
- You are able to reschedule their booking in the HomeHelpy app or portal. However, you can only reschedule your booking 24 hours before your service commences, and the rescheduled dates and hours must...
- You can view your past and upcoming bookings under “Bookings” in the HomeHelpy app/website.
- For the list of cleaning tools and consumable to provide, please refer to our website for more details.
- All HomeHelpers are screened based on their previous employment history and their family backgrounds. Any criminal records are authenticated by the relevant authorities. This is to ensure the safety...
- Due to personal reasons which warrant the cancellation of any booking(s), the charges are as follows: (1) No cancellation fee shall be imposed if cancellation is done via the HomeHelpy app more...
