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- Our HomeHelpers’ working hours are from 10am-10pm for weekdays and 9am-9pm for weekends. Our last booking is at 8 pm on weekdays and 7pm on weekends for a maximum of 2 hours.
- When you make a recurring booking, a HomeHelper is assigned to you and she will stick with your throughout the entire booking. (Unless she is on MC or leave) If you would like to request for a...
- For the list of cleaning tools and consumable to provide, please refer to our website for more details.
- If your HomeHelper finishes early, she is able to help you to do add-on services, such as microwave oven cleaning, clothes ironing etc., until the end of the booked hours. If your HomeHelper is not...
- (1) To change the address for a booked service, you will have to cancel your current booking at least 24 hours before the commencement of the service via the HomeHelpy app and rebook the...
- Within 24 hours after the job was completed, with appropriate evidence, customers can raise the issue to us via the Help Centre in the HomeHelpy app or portal. Our friendly customer service staff...
- We only offer payment through credit cards and debit cards at this moment, expect for Specialised Cleaning, where cash, cheque and bank transfer is possible.
- If you would like to request for an invoice, please email us at enquiries@homehelpy.com.
- 您可以在登录后，在HomeHelpy应用程序/网站中的个人资料更改您的详细信息。
- （1) 客户只能在服务开始24小时之前重新安排预约时间。 （2）重新安排的日期和时间产生的新费用必须少于或等于之前预订的费用。 （3）您可以重新预订的最远日期只能是之前预订日期后的一个月。
