Frequently Asked Questions
Published Answers
Support RSS Feed
Other Suggested Searches
Did you mean:
No results found.
Results 71 - 80 of 206
- We are operational from 10am-10pm on weekdays and 9am-9pm on weekends. Our cleaning partners are available 7 days a week, from 8am to 9pm. Please note that peak hour surcharge applies for bookings...
- Our HomeHelpers’ working hours are from 10am-10pm for weekdays and 9am-9pm for weekends. Our last booking is at 8 pm on weekdays and 7pm on weekends for a maximum of 2 hours.
- When you make a recurring booking, a HomeHelper is assigned to you and she will stick with your throughout the entire booking. (Unless she is on MC or leave) If you would like to request for a...
- To cancel a booking, you are to pay 50% of booking price if you cancel the booking 12-24 hours before your service commences. There will be no refund if you cancel 12 hours before. Your booking fee...
- You are able to reschedule their booking in the HomeHelpy app or portal. However, you can only reschedule your booking 24 hours before your service commences, and the rescheduled dates and hours must...
- You can view your past and upcoming bookings under “Bookings” in the HomeHelpy app/website.
- For the list of cleaning tools and consumable to provide, please refer to our website for more details.
- We encourage as much communication between you and your HomeHelpy as possible, as often having a simple chat about an issue can lead to a resolution. However, if this is not successful, please do not...
- Braintree is a third-party secure-payment provider. Braintree holds all customer card details and facilitates payment processes for HomeHelpy. You can read more about Braintree here...
- You are limited to use one per booking.