Frequently Asked Questions
Published Answers
Support RSS Feed
Other Suggested Searches
Did you mean:
No results found.
Results 81 - 90 of 206
- 1. Cancellation refund. 2. Customer imitated refunds will be refunded in terms of credits. 3. Credits are not allowed to be encashed. 4. Refunds are inclusive of promo...
- Due to personal reasons which warrant the cancellation of any booking(s), the charges are as follows: (1) No cancellation fee shall be imposed if cancellation is done via the HomeHelpy app more...
- (1) To change the address for a booked service, you will have to cancel your current booking at least 24 hours before the commencement of the service via the HomeHelpy app and rebook the...
- Within 24 hours after the job was completed, with appropriate evidence, customers can raise the issue to us via the Help Centre in the HomeHelpy app or portal. Our friendly customer service staff...
- When the payment process fails, you can retry by updating your payment details, or change a method of payment. If money is debited from your card but HomeHelpy shows that your payment did not go...
- There is no travel surcharge as our system is able to route the nearest available HomeHelper to you.
- We only offer payment through credit cards and debit cards at this moment, expect for Specialised Cleaning, where cash, cheque and bank transfer is possible.
- In case of any problems regarding the payment process please send an email to enquiries@homehelpy.com. We will take care of your request as soon as possible.
- You can apply a promotional code during the booking process. You can also check out the promotions available under “Promotions” in the HomeHelpy app/website.
- If you would like to request for an invoice, please email us at enquiries@homehelpy.com.
